Refund policy
Infanzia Refund & Return Policy
We hope you love everything you purchase from Infanzia Kids & Family Boutique! If something doesn’t work out, we’re happy to help.
Returns & Exchanges
Returns are accepted within 14 days of delivery or purchase. Items must be unworn, unwashed, unused, and in original condition with all tags attached. Proof of purchase is required.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance or sale items marked “Final Sale”
- Hair accessories, bows, socks, and other personal-wear accessories
- Gift cards
- Seasonal/holiday merchandise after the applicable holiday
- Items that have been worn, washed, damaged, stained, or altered
Sizing Exchanges
Need another size? If the requested size is available, we’ll be happy to exchange an eligible item within the 14-day return period. Availability is not guaranteed.
Damaged or Incorrect Items
Please contact us within 3 days of receiving your order if an item arrives damaged, defective, or incorrect. Include your order number and photos so we can help resolve the issue.
Online Returns
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. We recommend using a trackable shipping method.
In-Person Purchases
Eligible purchases made at Infanzia pop-ups, markets, or in-person events may be exchanged or returned according to the same 14-day policy with proof of purchase.
Questions?
Please contact Infanzia Kids & Family Boutique through our website/contact page for assistance with your return.
InfanziaLLCreserves the right to refuse a return that does not meet the requirements above.