Shipping policy
Infanzia Kids & Family Boutique — Shipping Policy
Last Updated: August 2026
Thank you for shopping with Infanzia Kids & Family Boutique! We carefully prepare each order and want your shopping experience to be simple and enjoyable.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
During holidays, sales, product launches, or other high-volume periods, processing may take slightly longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the available shipping options for your order.
Any free-shipping promotions will be subject to the terms stated at the time of the promotion.
Estimated Delivery
Delivery times shown at checkout are estimates and begin after your order has been processed.
Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.
Order Tracking
When tracking is available, customers will receive shipping confirmation and tracking information after their order has been shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.
Please also contact Infanzia so we can assist with available order or tracking information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery.
Please include your order number and clear photographs of the item and packaging so we can assist you.
Local Pickup
When local pickup is offered, customers will receive notification when their order is ready.
Please wait for the “Ready for Pickup” notification before arriving. Pickup instructions, location, and available pickup times will be provided with your order.
Orders selected for local pickup will not be shipped unless separate arrangements and applicable shipping charges are completed.
Returns
Shipping costs associated with returns are handled according to our Refund & Return Policy. Original shipping charges are non-refundable unless required by law or the return resulted from an error on our part.
Contact Us
Questions regarding your order or shipping can be submitted through the contact information provided on the Infanzia Kids & Family Boutique website.
Infanzia Kids & Family Boutique
Kids & Family Boutique
Tip for your Shopify setup: Since you’re still building out fulfillment, this wording gives you flexibility. Once you decide your exact shipping price/free-shipping threshold and which carrier you’ll use, we can make this policy more specific.